A shared mailbox allows for a group of people to send an email under an individual alias. Shared mailboxes can be opened and used in Outlook. Normally, a shared mailbox will appear in the navigation panel once access is delegated. However, it may take Outlook a few minutes to open the mailbox. In this case, close Outlook and re-open it after a few minutes. Open a Shared Mailbox using Open & Export-This option will allow you to view the shared mailbox.In Outlook, there are two ways to manually open a shared mailbox: If the shared mailbox still does not appear, you will have to manually open the shared mailbox. However, when sending mail from the shared mailbox, Outlook will always default to the main account. Open a Shared Mailbox by Adding an Email Account to Outlook-Unlike the Open & Export method, when sending mail from the shared mailbox, Outlook will default to the shared mailbox.Furthermore, all sent and deleted items will appear in the respective folders of the main account. Or, start typing and then select Search contacts and directory to find the mailbox you want to open. Type the email address of the other mailbox that you want to open and then select Open. Sent and deleted items will also appear in the respective folders in the shared mailbox. On the Outlook Web App navigation bar, select your name.
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